Who we are
O3 Nova Ltd is a professional ozone and air remediation company based in North Lincolnshire.
Registered address: 20 Front Street, East Stockwith, Gainsborough, DN21 3DH
Email: admin@o3nova.co.uk
Telephone: 0330 5202035
ICO Registration Number: ZC120446
O3 Nova Ltd is the data controller for the personal information described in this policy. This means we are responsible for deciding how and why your personal data is used, and for keeping it safe.
What Personal Data We Collect
Contact Enquiries
When you submit an enquiry through our website contact form, we collect:
- Your name
- Your email address
- Your telephone number (if provided)
- The content of your message
Service Delivery
When we carry out work for you, we collect additional information necessary to deliver the service:
- Property address and details
- Details of the spaces or vehicles to be treated
- Pre- and post-treatment air quality readings
- Job and visit records
- Payment and invoicing information
Website Analytics (Google Analytics)
Our website uses Google Analytics (GA4) to help us understand how visitors use the site. Google Analytics collects data via cookies, including:
- Pages visited and time spent on each page
- The device and browser you use
- Your approximate geographic location (country or region level)
- How you arrived at our site (search engine, direct, referral)
This data is aggregated and anonymous — we cannot identify you personally from Google Analytics data. However, because Google Analytics uses cookies, we are required to obtain your consent before it is activated. Our cookie consent banner allows you to accept or decline analytics cooki
Our Lawful Basis for Processing Your Data
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. We rely on the following bases:
Legitimate interests — when you contact us via the website form, we process your data to respond to your enquiry. We have a legitimate interest in doing so, and this does not override your rights.
Contract performance — once you become a client, we process your data because it is necessary to carry out the services you have engaged us for.
Consent — for non-essential cookies (such as Google Analytics), we only activate them if you have given your consent via our cookie banner. You may withdraw this consent at any time.
Legal obligation — in some cases, we may be required to retain certain records to comply with legal or regulatory requirements.
How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiry and provide information about our services
- To carry out ozone treatment and air remediation services at your property or vehicle
- To generate quotes, invoices and service summaries
- To send you documents by email relating to your job
- To maintain records of work carried out, including air quality readings
- To improve our website and understand how visitors find and use it (analytics, with your consent)
We do not use your data for automated decision-making or profiling.
How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- Enquiry data (contact form submissions): up to 12 months if no contract follows
- Client and job records: 6 years from the date of the last transaction, in line with HMRC record-keeping requirements
- Financial documents (invoices, quotes): 6 years
- Air quality readings and service records: retained for the life of the client relationship and up to 6 years thereafter
When data is no longer required, it is securely deleted.
Cookies
Cookies are small text files placed on your device when you visit our website. We use the following types:
Essential cookies — these are necessary for the website to function and cannot be switched off. They do not collect personally identifiable information.
Analytics cookies (Google Analytics) — these are only placed on your device with your consent. They help us understand how our website is being used. The cookies used are _ga and _ga_XXXXXX (the exact suffix varies). These expire after 2 years.
You can manage or withdraw your consent to analytics cookies at any time using our cookie consent tool. You can also manage cookies through your browser settings — please refer to your browser’s help documentation for instructions.
Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to ask us to correct any inaccurate or incomplete data
- Right to erasure — to ask us to delete your data in certain circumstances
- Right to restrict processing — to ask us to limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to our processing where we rely on legitimate interests
- Right to withdraw consent — where we rely on consent (e.g. analytics cookies), you may withdraw it at any time without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, please contact us at admin@o3nova.co.uk. We will respond within one calendar month.
If you are not satisfied with how we handle your data or your rights request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Data Security
We take the security of your personal data seriously. Our operational systems are hosted on a secure, locally managed server. Email communication uses Microsoft 365 with TLS encryption. Access to client records is restricted to authorised personnel only.
While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. If you have concerns about the security of information you have provided to us, please contact us directly.
International Data Transfers
Google Analytics data may be processed by Google on servers outside the United Kingdom or European Economic Area. Google operates under standard contractual clauses and adequacy mechanisms approved under UK data protection law. For further information, please refer to Google’s Privacy Policy at policies.google.com/privacy.
Microsoft 365 operates under similar protections. Microsoft’s data processing terms are compliant with UK GDPR requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The “Last updated” date at the top of this page will reflect any revisions. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
O3 Nova Ltd
20 Front Street, East Stockwith, Gainsborough, DN21 3DH